Cancellation & Refund Policy

Given the digital and instantly accessible nature of our educational products — including online courses, certification programs, digital resources, and learning materials — all sales are considered final at the point of purchase.

We encourage all users to carefully review the course description, features, and pricing before completing a transaction.

While we maintain a strict no-cancellation policy, we do consider refunds under specific, limited circumstances:

• LMS Technical Issues — Technical problems related to the Learning Management System (LMS) that prevent you from accessing the purchased service or course content.
• Incorrect Assignment — An incorrect course or service was assigned to your account that does not match what you purchased.

Refunds are not applicable for reasons including (but not limited to): change of mind, dissatisfaction with course content, or failure to access due to user-end issues such as internet problems or device incompatibility.

To initiate a refund, users must raise a formal request within 24 hours of the transaction or service assignment. Requests raised beyond this period may not be considered for review.

When raising a refund request, please include the following information:

• Your registered email address and full name
• Order ID or Transaction reference number
• Date and time of purchase
• Clear description of the issue (technical error / wrong assignment)
• Screenshots or supporting evidence (if available)

Once a refund request is received, our team will review and verify the claim. Here's what to expect:

For all refund-related queries or to submit a refund request, please reach out to our support team through the channels below. We aim to respond to all queries within 1 business day.